Terms of service

This English translation is provided for convenience only. The contract is concluded in French and, in the event of any discrepancy, the French version prevails.

GENERAL TERMS AND CONDITIONS OF SALE

Day Two – daytwo.gg
Version in force on September 24, 2026

PREAMBLE

These General Terms and Conditions of Sale, hereinafter the “Terms”, govern the sale of products on the website daytwo.gg.

The Day Two website and store are operated by:

Ludovic Orban, sole trader operating under the trade name Day Two
47 rue Vivienne
75002 Paris
France

SIREN: 108 819 012
SIRET: 108 819 012 00015
Registered with the Paris Trade and Companies Register (RCS) under number 108 819 012

Email: contact@daytwo.gg
Phone: +33 6 95 65 62 66

Day Two uses the Shopify platform to provide certain technical features needed to run its online store.

By placing an order on the website, the customer acknowledges having read these Terms and accepting them before confirming the order.

Day Two’s Privacy Policy is available at the following address:

https://daytwo.gg/policies/privacy-policy

ARTICLE 1 – SCOPE

These Terms apply to sales concluded on the website daytwo.gg between Day Two and any natural person acting for purposes outside their commercial, industrial, craft, professional or agricultural activity, hereinafter the “customer” or “consumer”.

They are intended exclusively for consumers.

Purchases made as part of a professional activity, in particular by shops, resellers or other professionals, may be subject to separate commercial terms and are not governed by these Terms.

ARTICLE 2 – PRODUCTS

Day Two sells, in particular, accessories for trading card games.

The essential characteristics of each product are shown on its product page before the order is placed.

Day Two strives to present the characteristics, dimensions, colours and appearance of its products as accurately as possible.

However, slight differences in appearance may result, in particular, from the customer’s screen, its settings, or lighting or photography conditions.

Such possible visual differences do not call into question the stated essential characteristics of the product or the applicable legal guarantees.

Product photographs and representations are illustrative and cannot exclude Day Two’s liability where an essential characteristic of the product actually received does not match the one stated.

Day Two may change its products, packaging or presentation for future orders, provided that it does not alter the contractually agreed characteristics of an order already concluded.

Day Two may also limit the quantities available for order where there is a legitimate reason, in particular limited stock, a promotional campaign, fraud prevention or an order that is clearly abnormal for a B2C store.

ARTICLE 3 – AVAILABILITY AND PRE-ORDERS

Products are offered for sale while stocks last, unless they are expressly offered as pre-orders.

When a product is offered as a pre-order, this is clearly stated on its product page before the order is confirmed.

An estimated shipping or delivery date or period is also given to the customer.

An order may include both products available immediately and pre-order products.

In that case, the products may be:

  • shipped together once all products are available; or

  • sent in several separate shipments.

The applicable arrangements are shown to the customer before the order is confirmed.

Where several shipments are planned, any applicable shipping costs are shown before payment. No additional cost not announced at the time of the order may be added later.

If the date announced for a pre-order changes significantly, Day Two informs the customer as soon as possible. The customer retains all their legal rights in the event of late delivery.

Unavailability after the order

If a product becomes permanently unavailable after the order is confirmed, Day Two informs the customer as soon as possible.

With the customer’s express agreement, Day Two may offer a replacement product of a value equal to or lower than the price actually paid for the unavailable product.

No replacement is made without the customer’s agreement.

No extra charge will be requested for a replacement product offered in this context.

If the replacement product is of lower value, Day Two refunds the difference.

The customer remains free to refuse the replacement and to request a refund of the amounts paid for the unavailable product.

ARTICLE 4 – PRICES AND VAT

Product prices are shown in euros.

Day Two currently benefits from the VAT exemption scheme for small businesses provided for in Article 293 B of the French General Tax Code (Code général des impôts). VAT is not charged on transactions covered by this exemption.

The applicable statement is:

“TVA non applicable – article 293 B du CGI” (VAT not applicable – Article 293 B of the CGI)

If, because of applicable regulations, the country of delivery or a change in Day Two’s tax status, VAT or another tax must be applied to an order, the corresponding amount is shown to the customer before the order is finally confirmed.

Shipping costs are not included in the product price unless otherwise stated.

They are shown to the customer before the order is finally confirmed.

Day Two may change its prices at any time for future orders. The price applicable to an order is the one displayed when the customer confirms it.

ARTICLE 5 – ORDERS AND FORMATION OF THE CONTRACT

The customer selects the products they wish to buy and can check, before final confirmation, the details of their order, its total price, any discounts applied, shipping costs and the billing and delivery information entered.

The customer must be able to correct any errors before confirming their order.

Final confirmation of the order entails an obligation to pay.

Before this confirmation, the customer acknowledges having read and accepted these Terms.

After confirmation and receipt of the corresponding payment authorisation, Day Two sends the customer a confirmation email summarising the essential information of the order.

Day Two may refuse or cancel an order where there is a legitimate reason, in particular in the event of:

  • permanent unavailability of a product;

  • an obvious error concerning the price or characteristics of the product;

  • reasonable suspicion of fraud;

  • a failed or problematic payment;

  • clearly incorrect information provided by the customer;

  • an order that is clearly abnormal or fraudulent.

If Day Two cancels an order that has already been paid, the amounts corresponding to the cancelled products are refunded to the customer.

Cancellation requested before shipping

The customer may request cancellation of their order as long as it has not yet been shipped.

Day Two will make its best efforts to process this request while it is still technically possible.

If the cancellation is made before shipping, the corresponding amounts are refunded.

Once the order has been shipped, immediate cancellation is no longer guaranteed. The customer nevertheless retains their legal right of withdrawal under the conditions set out in these Terms.

ARTICLE 6 – PAYMENT

The order price is payable using the payment methods offered to the customer during checkout.

Day Two accepts, in particular, where available to the customer:

  • American Express;

  • Apple Pay;

  • Cartes Bancaires (CB);

  • Mastercard;

  • PayPal;

  • Shop Pay;

  • Visa;

  • Klarna.

The availability of a payment method may vary, in particular according to the customer’s country, device, currency, order amount or the eligibility criteria of the provider concerned.

The methods actually available are those displayed at checkout.

When the customer chooses a payment method supplied by a third-party provider, that provider’s own terms may also apply to the payment service.

The customer warrants that they hold the necessary authorisations to use the selected payment method.

The order is subject to payment authorisation by the provider concerned.

If payment is refused or fails, the order may not be confirmed.

The timing of authorisation, debit or instalments may vary depending on the payment method and the terms of the chosen provider.

Day Two does not charge the customer any surcharge merely for using a particular payment method, unless applicable regulations expressly allow it.

Invoices and documents relating to the order may be sent to the customer electronically at the email address entered when ordering.

ARTICLE 7 – PROMOTIONS, CODES AND SPECIAL OFFERS

Day Two may occasionally offer promotions, discount codes, rewards, store credit, free shipping offers, gifts or other commercial benefits.

Each offer may be subject to specific conditions, in particular:

  • a validity period;

  • a minimum order amount;

  • a restriction to certain products;

  • a maximum number of uses;

  • a restriction to certain customers or territories;

  • specific rules on combining offers.

Whether several offers can be combined depends on the conditions of each promotion.

Promotional codes must be used under the conditions set out in the offer.

Unless otherwise stated, a discount cannot be applied retroactively to an order already confirmed.

Where a benefit relies on a unique code, in particular an individual promotional code or a reward, it may be limited to a single use.

Any fraudulent use, copying or unauthorised sale of a code may lead to its invalidation.

The specific conditions of a promotion supplement these Terms. They prevail for matters specific to that promotion, subject to mandatory legal provisions.

Partial returns and promotions

The refund for a returned product is calculated on the basis of the amount actually paid for that product after discounts, as shown in the order.

Where a gift or free product was conditional on maintaining a minimum purchase amount or a set quantity of products and that condition is no longer met after a partial return, Day Two may ask for the gift to be returned.

Where Day Two covers the return, the gift may be sent back with the other products using the prepaid label provided.

If the gift is not returned, the consequences set out in the offer conditions may apply, provided they were clearly communicated before the order and are legally permitted.

ARTICLE 8 – DELIVERY AREAS

Day Two delivers only to the countries and territories offered to the customer during checkout.

As of the date of these Terms, Day Two delivers to the European Union countries enabled on the store.

The destinations offered may change for future orders.

The destinations actually served are those available at the time of the order.

The applicable shipping costs and arrangements are shown before the order is finally confirmed.

ARTICLE 9 – SHIPPING, DELIVERY AND TRANSFER OF RISK

Products are delivered to the address or pickup point selected by the customer when ordering.

The applicable delivery times or dates are shown before the order is confirmed.

If no specific time frame is given, Day Two delivers without undue delay and no later than thirty days after the contract is concluded.

In the event of delay, the customer has the remedies provided for in the French Consumer Code (Code de la consommation), in particular, where the legal conditions are met, the option to require delivery within a reasonable additional period and then to terminate the contract.

Where a contract is validly terminated for non-delivery, the amounts owed to the customer are refunded within the time limits set by the regulations.

Transfer of risk

The risk of loss or damage passes to the customer when they, or a third party designated by them, take physical possession of the products.

Where the customer chooses a carrier other than those offered by Day Two, risk passes under the conditions provided by law when the product is handed over to that carrier.

Delivery to a third party

Where the customer expressly asks for a parcel to be handed to a neighbour or another specific person, that person may be considered a third party designated by the customer.

Risk then passes when that person takes physical possession of the parcel.

Where the customer gives specific delivery instructions directly to the carrier, in particular leaving the parcel at a place of their choice, these instructions may be taken into account when assessing the circumstances of delivery.

However, they cannot deprive the consumer of their mandatory legal rights.

Pickup at an event

For certain events (in particular trading card game tournaments), Day Two may offer free pickup of the order on site. This delivery method is offered at checkout, with the name of the event, its venue, its dates and the pickup arrangements.

Bookings are open while quantities last and until the deadline shown on the website. The order is paid in full when it is confirmed.

The order is handed to the customer, or to a third party designated by them, on presentation of the order number, during the event and at the times indicated. Risk passes on handover.

If the order is not collected during the event, Day Two contacts the customer, who may choose between:

  • a full refund of the order; or

  • shipping the order to the address of their choice, at the shipping rates shown on the website for that order, including free shipping when the order reaches the applicable threshold.

If the customer does not reply within fourteen days after the end of the event, the order is refunded in full.

If the event is cancelled or Day Two cannot provide pickup there, Day Two informs the customer as soon as possible. The customer then chooses between a full refund and having the order shipped free of charge.

The right of withdrawal set out in Article 12 applies under the same conditions; the period runs from collection of the order.

ARTICLE 10 – DELIVERY ISSUES

10.1 Parcel not collected

When the customer selects delivery to a pickup point or any other method requiring the parcel to be collected, it is their responsibility to collect it within the time limit given by the carrier.

If the parcel is not collected and is returned to Day Two, the customer may request that it be sent again.

The new shipping costs are then borne by the customer and communicated to them before shipping.

Simply not collecting the parcel does not in itself constitute a statement of withdrawal.

10.2 Incorrect or incomplete address

The customer is responsible for the accuracy of the delivery information they provide.

If a parcel cannot be delivered because of an incorrect or incomplete address provided by the customer and is returned to Day Two, a new shipment may be arranged once the address has been corrected.

In that case, the new shipping costs are borne by the customer.

Where the error is attributable to Day Two or to a provider acting on its behalf, no new costs are charged to the customer.

10.3 Parcel shown as delivered but not received

Where the carrier’s tracking shows that a parcel has been delivered but the customer states that they have not received it, the customer is invited to contact Day Two as soon as possible at contact@daytwo.gg.

Day Two may open an investigation with the carrier and request the information reasonably needed to handle the claim.

The electronic status provided by the carrier is one piece of information but does not deprive the consumer of their rights.

Where actual delivery of the parcel to the customer or a designated third party cannot be established and the parcel must be considered lost, the customer may choose between:

  • a new shipment free of charge, subject to availability; or

  • a refund of the amounts paid for the products not received.

ARTICLE 11 – RETENTION OF TITLE

The products remain the property of Day Two until the order price has been paid in full.

This retention of title does not affect the legal rules on the transfer of risk to the consumer.

ARTICLE 12 – RIGHT OF WITHDRAWAL

In accordance with the French Consumer Code (Code de la consommation), the customer has fourteen days from receipt of the product to exercise their right of withdrawal, without having to give a reason.

Where several products from the same order are delivered separately, the period runs from receipt of the last item in the cases provided for by law.

The customer may exercise their right of withdrawal:

  • using the withdrawal feature provided on the website;

  • by sending an unambiguous statement to contact@daytwo.gg;

  • or by using the model withdrawal form in the appendix to these Terms.

Where withdrawal is exercised using the online feature, Day Two sends the customer an acknowledgement of receipt on a durable medium without delay.

After communicating their decision to withdraw, the customer has fourteen days to return the products concerned.

Return costs

Day Two covers the return costs when the right of withdrawal is exercised.

The customer must contact Day Two or use the return procedure provided on the website.

Day Two gives them the necessary instructions and, where applicable, provides a prepaid return label.

The return address or drop-off point may vary depending on the carrier used. The customer is therefore asked not to send a return to Day Two’s administrative address on their own initiative without having received the corresponding instructions.

Condition of returned products

Opening the packaging and reasonably testing a limited number of sleeves, to the extent needed to assess in particular their size, texture, transparency, fit or handling, do not in themselves lead to a reduced refund.

The customer remains liable, however, for any loss in value resulting from handling or use beyond what is necessary to establish the nature, characteristics and functioning of the product.

A loss in value may be taken into account in particular where:

  • the product has been used extensively;

  • sleeves are missing;

  • the contents show noticeable deterioration resulting from use beyond a reasonable test.

Any reduction in the refund is assessed according to the actual loss in value and is not a flat-rate penalty.

ARTICLE 13 – REFUNDS AND EXCHANGES

In the event of a valid withdrawal, Day Two refunds the amounts paid for the products concerned and, where they must be refunded, the original shipping costs up to the cost of the standard shipping method offered for the order.

Any additional costs resulting from the customer’s voluntary choice of a more expensive shipping method than the standard one are not refunded beyond the amount of the standard method.

The refund is made no later than fourteen days from the date on which Day Two is informed of the decision to withdraw.

Day Two may withhold the refund until it has received the products back or until it receives proof that they have been sent, whichever comes first.

The refund is made using the same payment method as the one used for the order, unless expressly agreed otherwise for another method that does not incur any additional cost for the customer.

The practical refund policy is also available at:

https://daytwo.gg/policies/refund-policy

Exchanges

The customer may request to exchange the returned product for another available item.

Exchanges are subject to the availability of the requested product.

When an exchange is accepted, Day Two covers the return costs and the shipping of the replacement product.

If the requested product is no longer available, the customer is refunded in accordance with the applicable provisions.

The option of an exchange in no way limits the consumer’s legal right to a refund when they validly exercise their right of withdrawal.

ARTICLE 14 – DAMAGED OR INCORRECT PRODUCT, INCOMPLETE ORDER

If the customer receives:

  • a damaged product;

  • a product different from the one ordered;

  • an incorrect quantity;

  • or an incomplete order,

they are invited to contact Day Two at contact@daytwo.gg stating their order number.

Day Two may request the information reasonably needed to handle the claim, in particular photographs of the product, its packaging or the parcel.

Once the problem is confirmed, the customer may choose, where these solutions are practically possible, between:

  • a free replacement of the product concerned; or

  • a refund.

The costs of returning an incorrect, damaged or non-conforming product are borne in full by Day Two.

If a product is missing from the order, the customer may choose between having it sent free of charge, subject to availability, or a refund.

This commercial policy in no way limits the consumer’s rights under the legal guarantees.

ARTICLE 15 – LEGAL GUARANTEES

The trader responsible for the legal guarantees is:

Ludovic Orban – Day Two
47 rue Vivienne
75002 Paris – France
Email: contact@daytwo.gg
Phone: +33 6 95 65 62 66

BOX – LEGAL GUARANTEES

The consumer benefits from the legal guarantee of conformity for two years from delivery of the goods.

During this period, they may request repair or replacement of non-conforming goods. The goods must be brought into conformity free of charge, without major inconvenience and, in principle, within thirty days at most.

A repair carried out under this guarantee extends the original guarantee by six months. If the consumer requests a repair but the seller imposes a replacement, the replaced goods benefit from a new two-year guarantee period.

If repair or replacement is refused, impossible, late, causes major inconvenience or does not fix the defect, the consumer may, under the legal conditions, obtain a price reduction or end the contract. A sufficiently serious defect may give direct access to these remedies. Termination is not available, however, for a minor defect.

The remaining guarantee period is suspended while the goods are out of use for the time needed to bring them into conformity.

These rights arise in particular from Articles L. 217-1 to L. 217-32 of the French Consumer Code (Code de la consommation).

The consumer also benefits from the guarantee against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code (Code civil). They have two years from discovering the defect to take action and may, under the legal conditions, obtain a price reduction or return the goods for a refund.

These legal guarantees apply independently of any commercial guarantee Day Two may offer.

ARTICLE 16 – USE AND CARE OF PRODUCTS

Products must be used in accordance with their normal purpose and, where provided, the use and care instructions given by Day Two.

Damage resulting in particular from:

  • clearly inappropriate use;

  • modification of the product;

  • storage in abnormal conditions;

  • or an external cause,

does not necessarily constitute a defect attributable to Day Two.

These provisions do not, however, limit the legal guarantees where the defect is legally the seller’s responsibility.

ARTICLE 17 – ACCESS TO THE WEBSITE AND CUSTOMER ACCOUNT

Anyone may browse the website provided they comply with these Terms and the rules applicable to its use.

To place an order, the customer must have the legal capacity required to enter into the contract.

If they are a minor, they must act within the limits allowed by law and, where necessary, with the permission of their legal representative.

When creating an account or placing an order, the customer undertakes to provide accurate, complete and up-to-date information.

When the customer creates an account, they are responsible for keeping their login details confidential and must inform Day Two as soon as possible if they notice any unauthorised use of their account.

The customer account is personal and may not be sold or transferred to a third party.

ARTICLE 18 – THIRD-PARTY SERVICES AND TOOLS

Some features of the website may be provided by third-party providers, in particular for:

  • payment;

  • delivery;

  • hosting;

  • or certain technical features.

The use of some of these services may be subject to the provider’s own terms.

Day Two does not necessarily control the services provided directly by these third parties.

Using a third-party provider to fulfil an order cannot, however, deprive the consumer of the rights they may legally exercise against Day Two.

ARTICLE 19 – RELATIONSHIP WITH SHOPIFY

The Day Two store uses the Shopify e-commerce platform, in particular for product presentation, order management and certain technical features.

Sales contracts concluded on the website are concluded directly between the customer and Ludovic Orban, sole trader operating under the trade name Day Two.

Shopify is not the seller of the products offered by Day Two.

Shopify may act as a technical provider and process certain data needed to run the Services.

The use of Shopify cannot limit the consumer’s rights against Day Two.

ARTICLE 20 – THIRD-PARTY LINKS AND WEBSITES

The website may contain links to websites, services or content offered by third parties.

These websites and services are operated independently of Day Two and may be subject to their own terms and privacy policies.

The customer is invited to read them before carrying out a transaction directly with a third party.

Day Two cannot be held liable for the acts, content, products or services offered directly by an independent third party, except where Day Two’s liability is provided for by law or results from its own contractual obligations.

ARTICLE 21 – PERSONAL DATA AND PRIVACY

In connection with the use of the website and the management of orders, Day Two collects and processes certain personal data.

How this data is collected and processed, its purposes, its recipients, how long it is kept and the rights of the people concerned are described in the Privacy Policy available at:

https://daytwo.gg/policies/privacy-policy

As the website runs on Shopify, some data may also be processed by Shopify and its providers to supply the features needed to run the store.

For any question about personal data or to exercise their rights, the customer may contact:

contact@daytwo.gg

ARTICLE 22 – INTELLECTUAL PROPERTY

The website, its structure and its components, in particular the texts, visuals, photographs, illustrations, graphics, logos, graphic designs, packaging elements and content created by Day Two, are protected by the applicable intellectual property rights where they meet the conditions for such protection.

Unless prior permission has been given or the law provides otherwise, it is forbidden to reproduce, display, modify, adapt, distribute or commercially exploit all or part of these elements.

The name Day Two, its distinctive signs and its logos are used by Ludovic Orban as part of his business activity.

An application to register the Day Two trademark has been filed with the French National Institute of Industrial Property (INPI).

This statement does not mean that the registration procedure has been completed.

Trademarks, software, logos and other elements belonging to Shopify or third parties remain the property of their respective owners.

Nothing in these Terms grants the customer any ownership right or licence over the intellectual property rights of Day Two or third parties beyond what is needed for normal use of the website.

ARTICLE 23 – REVIEWS, TESTIMONIALS AND CUSTOMER CONTENT

The customer may publish or send Day Two reviews, comments, testimonials, photographs, videos or other content about the products or their experience with Day Two.

The customer retains the rights they hold over the content they send.

When they voluntarily send such content to Day Two, they grant Day Two a non-exclusive, free permission to reproduce and display it for the purpose of presenting, promoting and communicating about Day Two and its products.

This permission covers in particular:

  • the website daytwo.gg;

  • Day Two’s official social media accounts;

  • Day Two’s electronic communications;

  • digital or printed promotional materials.

This permission is granted worldwide for a period of five years from when the content is sent.

Day Two may make the adjustments strictly necessary for publication, in particular resizing, cropping or layout, without substantially changing its meaning.

The customer declares that they hold the necessary rights over the content sent.

Where content shows an identifiable person, Day Two may request any additional permission needed before using it for promotion.

Day Two is never obliged to publish the content sent.

This permission does not transfer ownership of the customer’s rights to Day Two.

ARTICLE 24 – ERRORS, INACCURACIES AND OMISSIONS

Despite the care taken over the website, some information may exceptionally contain typographical errors, inaccuracies or omissions, in particular regarding:

  • descriptions;

  • availability;

  • prices;

  • promotions;

  • or delivery arrangements.

Day Two may correct or update this information when an error is identified.

Where an error is found after an order has been confirmed and substantially affects it, Day Two informs the customer as soon as possible.

An order already concluded may only be changed or cancelled unilaterally by Day Two where a legitimate reason or a legal provision allows it, in particular in the case of an obvious error.

If Day Two cancels an order that has already been paid, the corresponding amounts are refunded.

ARTICLE 25 – PROHIBITED USES

The website and the Services must be used in accordance with applicable laws and regulations.

In particular, it is forbidden to:

  • use the website for fraudulent, unlawful or malicious purposes;

  • infringe the intellectual property rights of Day Two or third parties;

  • introduce or spread viruses or malware;

  • attempt to gain unauthorised access to protected accounts, systems, data or features;

  • bypass security or fraud prevention measures;

  • use automated means to extract data on a massive or abusive scale, disrupt the website or place a disproportionate load on its infrastructure;

  • impersonate another person;

  • knowingly submit fraudulent or misleading information;

  • undermine the security or normal use of the website by other people.

Day Two may take the measures reasonably necessary to protect the website and its users if these rules are breached.

ARTICLE 26 – WEBSITE AVAILABILITY AND LIABILITY

Day Two strives to ensure the accuracy of the information on the website as well as its availability and proper functioning.

Access may, however, be temporarily interrupted or disrupted, in particular due to:

  • maintenance;

  • an update;

  • a technical incident;

  • or circumstances beyond Day Two’s control.

Day Two does not guarantee that the website will be permanently accessible or free of technical errors.

Day Two remains responsible for properly performing the obligations arising from contracts concluded with its customers under the conditions provided by applicable law.

It cannot be held liable where non-performance results from the customer’s own actions or from force majeure meeting the conditions of Article 1218 of the French Civil Code (Code civil).

Nothing in these Terms may limit or exclude the consumer’s mandatory rights, in particular regarding:

  • conformity;

  • hidden defects;

  • defective products;

  • or compensation for harm resulting from a breach by Day Two.

ARTICLE 27 – SUSPENSION OR CLOSURE OF AN ACCOUNT

Day Two may suspend or restrict a user’s access to all or part of the website where there is a legitimate reason, in particular in the event of:

  • fraud or attempted fraud;

  • unlawful use of the website;

  • a serious breach of these rules;

  • a threat to the security of the website;

  • or behaviour likely to harm Day Two, its customers or third parties.

Where circumstances allow, the customer is informed of this measure.

Suspension or closure of an account does not affect orders validly concluded before the measure, unless a legitimate reason also allows them to be cancelled.

It never deprives the customer of their rights, in particular regarding guarantees, refunds or claims relating to previous orders.

ARTICLE 28 – ARCHIVING AND PROOF OF ORDERS

Orders, confirmations and transaction information are kept by Day Two under the conditions and for the periods set by applicable regulations.

Where the amount of a contract concluded electronically is equal to or above the regulatory threshold, currently set at €120, Day Two keeps the written record of the contract for the applicable legal period and guarantees access to it for any customer who requests it.

The regulatory retention period for these contracts is currently ten years under the conditions set out in the French Consumer Code (Code de la consommation).

The customer may request access to an archived contract by contacting:

contact@daytwo.gg

Data recorded in the systems of Day Two and its providers may serve as evidence of orders and transactions, without preventing the customer from disputing its accuracy or producing any admissible evidence.

ARTICLE 29 – CUSTOMER SERVICE AND COMPLAINTS

For any question about an order, a delivery, a return, a guarantee or a product, the customer may contact Day Two:

Email: contact@daytwo.gg
Phone: +33 6 95 65 62 66

To allow efficient handling, the customer is asked to give their order number and any information useful to identify the transaction concerned.

In the event of a complaint, the customer is invited to contact Day Two first to seek an amicable solution.

ARTICLE 30 – CONSUMER MEDIATION

After a prior written complaint to Day Two that has not resolved the dispute, the consumer may refer the matter free of charge to the consumer mediator Day Two is registered with:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
France

Website: https://www.cm2c.net/

Mediation is free of charge for the consumer and remains optional.

The consumer must meet the admissibility conditions set by the mediator.

ARTICLE 31 – GOVERNING LAW AND JURISDICTION

These Terms are governed by French law.

Where the customer is a consumer residing in another country, this choice of law cannot deprive them of the protection afforded by the mandatory provisions of the law of their country of residence where these apply to them under European Union law.

In the event of a dispute, the customer is invited to contact Day Two first to seek an amicable solution.

Where the conditions are met, they may also refer the matter to the consumer mediator named in these Terms.

Failing an amicable resolution, the dispute may be brought before the competent courts in accordance with the applicable legal rules.

Nothing in these Terms imposes the exclusive jurisdiction of the Paris courts on the consumer where the applicable rules allow them to bring the matter before another court.

ARTICLE 32 – ASSIGNMENT

The customer may not assign the rights and obligations arising from an order to a third party without Day Two’s prior agreement, unless the law provides otherwise.

Day Two may transfer all or part of its business or the related contracts, in particular in the event of a sale or reorganisation of the business, provided that the transfer does not reduce the consumer’s rights.

Where the law requires it or where it is necessary to keep the customer properly informed, the customer is informed of the transfer.

ARTICLE 33 – SEVERABILITY

If any provision of these Terms is declared void, unlawful or unenforceable, this does not affect the validity of the other provisions.

The provision concerned ceases to have effect only to the extent necessary.

ARTICLE 34 – NO WAIVER AND INTERPRETATION

Day Two’s failure to exercise immediately a right provided for in these Terms or by law does not constitute a permanent waiver of that right.

These Terms and the policies they refer to govern the sales to which they apply.

For their subject matter, they replace previous versions applicable to future orders.

The clauses of these Terms must be interpreted in accordance with applicable law.

In case of doubt about the meaning of a clause agreed with a consumer, it is interpreted in the sense provided by the applicable consumer protection rules.

ARTICLE 35 – CHANGES TO THE TERMS

Day Two may change these Terms to take into account, in particular:

  • changes in its business;

  • changes in its products or services;

  • or changes in the regulations.

The version applicable to an order is the one in force and accepted by the customer when that order is confirmed.

Any later change applies only to orders concluded after it comes into force.

It does not change the contractual terms applicable to an order already concluded.

The latest version can be viewed on daytwo.gg.

ARTICLE 36 – LANGUAGE

These Terms are written in French.

The language used to conclude the contract between Day Two and the customer is French.

The contractual information provided as part of the order is supplied in French, subject to any mandatory obligations applicable in the consumer’s country.

ARTICLE 37 – SELLER’S CONTACT DETAILS

For any question about these Terms or an order:

Ludovic Orban
Sole trader operating under the trade name Day Two

47 rue Vivienne
75002 Paris
France

SIREN: 108 819 012
SIRET: 108 819 012 00015
RCS Paris: 108 819 012

Email: contact@daytwo.gg
Phone: +33 6 95 65 62 66

VAT not applicable – Article 293 B of the French General Tax Code (Code général des impôts).

APPENDIX – MODEL WITHDRAWAL FORM

This form may be used by a consumer who wishes to exercise their right of withdrawal.

They may also withdraw using the feature provided on the website or send any other unambiguous statement to contact@daytwo.gg.

To:

Ludovic Orban – Day Two
47 rue Vivienne
75002 Paris
France
Email: contact@daytwo.gg

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Product(s):

Order number:

Ordered on:

Received on:

Consumer’s name:

Consumer’s address:

Date:

Consumer’s signature (only if this form is sent on paper):